Author: The Avaire Team
Date: 6/7/2008 2:28 pm EDT
I contacted Kim to verify our suspicion on the root cause of the her experience. Here is the situation:
Avaire was initially piloted in the two Eau Claire, Wisconsin Menards stores starting in early 2007. During the pilot only, we used a different tile source - those original tiles had a darker "body" and were slightly thicker. The Avaire packages were labled with different lot numbers and customers were to be advised to not mix lot numbers on the same floor. Kim bought the tile from one of the Eau Claire stores in two batches. Unfortunately, as the second batch of tile was purchased at a later time, the advice to not mix lot numbers (and why -both shading and thickness) was not communicated.
The other 200+ Menards stores never carried the older tiles and therefore this thickness mismatch situation will not be a risk in the stores outside Eau Claire.
We continue to advise people to check for lot number differences as there can be slight shade/texture variations from lot to lot. In many cases, the lot number differences are very subtle - "your mileage may vary". We encourage customers - as is true for traditional tile - to purchase a few extra pieces to ensure you have the same lot numbers in case you need to replace a broken tile in the future.
We apologize for the inconvenience, and we're happy to hear Kim and her husband were able to work around the thickness issue successfully.
Kim - thank you for purchasing Avaire tile and for confirming what happened.